What do we do?

North Wales Victim Help Centre is here to help anyone affected by crime, not only victims, but their friends, family and any other people involved. Because we are independent, you can talk to us whether or not you reported the crime to the police. We are here just to support you.

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What is the Victim Help Centre?

North Wales Victim Help Centre is here to help anyone affected by crime, not only victims, but their friends, family and any other people involved.

If you want, we can support you without the involvement of the criminal justice system, and we won’t contact them about you unless we feel someone is at risk. We are here just to support you.

The crime doesn’t have to be a recent occurrence. If you were a victim of crime historically we will still be here for you. Sometimes things happen to you and you don’t know if you are a victim of crime, by speaking to us we will be able to assess the situation for you.   

Help Centre Manager

The help centre manager is responsible for the co-ordination of service provision to victims of all crime, in the North Wales area.  The manager ensures the operation is open from 8am to 8pm Monday to Friday and 9am to 5pm on a Saturday. They are also responsible for working in partnership with other agencies to ensure the right package of services is available for victims to ensure they can recover from the effects of the crime.

Victim Help Officers

The main role of the Victim Help Officers is to make contact with victims via the telephone and carry out a full and detailed personal needs assessment. Once the needs of the victim are established it is their role to arrange for the services to be delivered to you. They do this by liaising with a number of people and agencies and will always make follow-up calls to victims to see if their needs have changed over time. They will also call you to make sure you are completely satisfied with the service you have received.    

Service Delivery Managers

Service delivery managers are responsible for ensuring the wishes and needs of victims are fully met. Services are provided by paid staff members along with a number of fully-trained professional volunteers. The teams work in locations across North Wales to ensure services are delivered locally and are convenient for victims. All Service delivery teams are trained to the highest standard in all crime types including the most serious, Homicide, Domestic Abuse, Sexual Violence and Hate Crime.       

Mental Health and Well-Being Manager

The mental health and well-being manager is responsible for our vulnerable victims of crime who suffer with a mental health problem. This maybe a temporary mental health problem, brought on as a result of the crime, or a long standing mental health problem. They work in partnership with local health boards and our service delivery teams to provide a triage service package.  As part of their well-being responsibilities they also carry out advocacy work on behalf of the victim with organisations such as housing, benefits agency etc.   

Lady comforting another lady

"What we’re trying to do is focus all victim support in one area so that victims can go to one contact point and benefit from the support of a number of agencies."